Account and data deletion

Last updated: September 18, 2026

This page explains how to request deletion of your account and the data associated with the SemCair.ai app, operated by SemCair.ai. You can make the request inside the app or on this page, even if you no longer have the app installed.

1. How to delete from the app (recommended)

1. Open the SemCair.ai app on your phone.
2. Tap the Perfil (Profile) tab.
3. Tap Excluir minha conta (Delete my account).
4. Read the notice and confirm with Sim, excluir minha conta (Yes, delete my account).

If you have an active paid plan, deletion is scheduled for the end of the period you already paid for: you keep normal access until then and can change your mind at any time by tapping Cancelar exclusão (Cancel deletion) in Profile. Without an active paid plan, deletion is applied immediately.

2. How to request deletion without the app

If you uninstalled the app, changed phones or cannot access your account, email contato@semcair.com.br with the subject Account deletion, including:

• the phone number (with area code) you confirmed in the app, if you confirmed one;
• if you never provided a phone number, your account is anonymous and tied only to your device: in that case, reinstall the app on the same device and use the option in item 1, or write to us describing your situation and we will guide you.

To protect you from requests made by third parties, we may ask for identity confirmation (for example, a code sent to the account’s phone) before deleting. We reply and complete the request within 15 days.

3. What is deleted

• the name and age range provided at sign-up (anonymized);
• the account’s sign-in credentials;
• the device’s push-notification token;
• Family Mode links;
• score, progress and training data (gamification).

4. What is kept and why

• Confirmed phone number and device identifier — kept in restricted form, only to prevent the free trial from being reused by someone who deletes an account and creates another (fraud and abuse prevention). They are not used for advertising or shared with advertisers.
• Records of checks, subscriptions and payments — kept for the period required by tax law and for the regular exercise of rights (as a rule, up to 5 years).

The content you type or paste for analysis (text, links, numbers) is not stored in your account; we only keep a record that a check was made (type and date). Photos, QR codes, bills and voice are analyzed on your device and are not stored.

5. Paid subscription

Deleting your account does not cancel a subscription billed by Google Play. To cancel: Google Play → your profile icon → Payments & subscriptions → Subscriptions → SemCair.ai → Cancel subscription.

6. More information

See our Privacy Policy and the LGPD page. Privacy contact: contato@semcair.com.br.